FAQ's

FAQ

DO YOU SHIP WORLDWIDE?

No unfortunately we don't but make sure you check back as this may change in future. 

We do however post Australia Wide, a flat rate of $9 applies. 

WHERE DO YOU SOURCE YOUR PRODUCTS FROM?

We carry a very large range of products which are sourced from all over the world.

Our international products are all ethically sourced and checked for quality assurance. 

We also stock products made right here in Australia, and support lots of fellow seamstresses across the country. 

HOW ACCURATE ARE YOUR SIZES?

Please read descriptions carefully, generally they are 'true to size' but if they run bigger or smaller i will mention that in the descriptions.
A size chart will be available where possible.

If you cannot locate the sizes for a particular item, please use the contact us page for further assistance before purchasing.

CAN I USE MORE THAN 1 DISCOUNT CODE AT THE CHECKOUT?

We love offering store discount codes! However, only 1 can be used at one time.

HOW DO I KNOW IF I HAVE A PRE-ORDER ITEM?

Each listing on our website will let you know in the TITLE AND PRODUCT DESCRIPTION  if you are looking at a Pre-order item.
Its important that you read this information prior to ordering as we cannot alter nor refund any pre-order items if you simply may have missed the description.

WILL I RECEIVE AN ORDER CONFIRMATION?

Yes! Our website will send you an order confirmation within the minute after you have successfully made a purchase. If you didn't receive one in your inbox, please check your spam.

HOW WILL I KNOW IF MY ORDER IS DISPATCHED?

We only send 2 emails, one is for order confirmation and the other is for order dispatch. We do not keep every order personally updated due to the amount of orders we process.

If you need additional information regarding your order, and it has been more than 2 weeks since you have placed your order, please use the contact us page

WILL I RECEIVE A TRACKING NUMBER ONCE MY ORDER HAS LEFT YOUR WAREHOUSE OR FULFILMENT CENTRE?

Yes! Each order is issued with a tracking number once your order has been initiated to be dispatched.